COLLECTION & DELIVERY:
Prices listed are ex works collected (by appointment) from our stores distribution warehouse at 8 Sutton Hall, Sutton Maddock, Telford, Shropshire TF11 9NQ.
WE DELIVER TO ALL AREAS ACCESSED BY ROAD IN SCOTLAND, ENGLAND & WALES.
COURIER DELIVERY:
Unless otherwise stated delivery is by courier. You have the option of a next day courier delivery (we will dispatch the day prior), you can nominate an AM or PM delivery for an extra £15 inc. vat. Unless you have reserved an AM or PM delivery your heater(s) will be delivered to the destination address between 8am - 5.30pm. A more competitively priced Economy 2-3 day delivery is also available (heater(s) delivered within 3 days of dispatch from our warehouse). The courier will contact you to notify which day they intend to deliver. Please note we are unable to alter the status of a delivery once it has left our warehouse. The courier service cannot nominate a time for your delivery and you must be available to receive your consignment between the times stated on the day of delivery.
Delivery by courier is a “Kerbside” delivery. The heater(s) & bricks are packed on a pallet & the driver will get as close as he can to your property & unload the pallet onto the ground. He is under no obligation to carry any items up or down inclines or steps & it is your responsibility to remove the items from the pallet & carry them into your property. Note: Heaters are packed in cartons and bricks are in multiple packs of 2. It is advised a healthy, able-bodied person remove the items from the pallet.
It is important to unpack & check your heater(s) as soon as possible. You must inform us within 24 hours of delivery if any items are damaged or missing. No claims for damaged or missing items can be entered into after this time.
TIMED DELIVERY:
Timed and Weekend delivery (England & Wales only - area dependent) is sometimes available mainly between September to March (other times may be available) on our own transport. A day and time can be arranged for your delivery so you don't have to hang around waiting. The driver will unload and carry all items into a ground floor address. In certain cases it may be possible to unload and carry into a non-ground floor address. Delivery days and times are solely dependent on the logisitical destination of our vehicles. Please call 01384 297452 for advice and availability on a timed and weekend delivery to your address.
FREE DELIVERY:
Free delivery can be arranged if there is an HW Electric & Supply approved distributor in your area. Please call 01384 297452, FAX 01384 824719 UK or email: info@hwelectric.co.uk to confirm if FREE DELIVERY is available to your address.
UK OFF-SHORE ISLANDS AND NON-UK DESTINATIONS:
Please call 44+(0)1384 297452(UK), FAX 44+(0)1384 824719(UK) or email: info@hwelectric.co.uk for a delivery price to your address.
Want to place an order? Need more information? Call - 01384 297452 or 01952 730577.
Lines open 8am - 8pm 7 days. FAX - 01384 824719. Email - info@hwelectric.co.uk.
We will be only too pleased to help you.